We provide an easy to use online Virtual Receptionist (or Auto-Attendant service). A Virtual Receptionist is an automated system for answering and processing your calls automatically (not to be confused with a LIVE virtual receptionists, which is a real person). Typically an Auto-Attendant will use IVR menus, time of day routing and call distribution techniques to route a caller correctly.
Fast to set up and feature rich.
No hardware or special phones required.
Easy management of your IVR phone menu using a web browser 24/7, 365 days a year.
Upload your own sound recordings or use text-to-speech (in multiple languages) .
Many additional features with no extra charges; Cascaded menu's, multiple phone numbers, time of day routing, voicemail to email, SMS alerts, call screening, VoIP extensions and more.
Useful call analytics to track and understand calling patterns.
Optionally build more sophisticated IVR phone menu's using external http calls to your own web service.
Example - A Virtual Receptionist for Wendy's Webshop
Wendy has a website where she sells garden gnomes in the UK and Republic of Ireland. Wendy knows the web is a wary place to shop; she wants to put a contact number on her website to increase buyer confidence.
Here's the phone service Wendy needs.
A phone number in the UK and Ireland.
A phone menu system that helps callers find what they want (press 1 for returns etc..)
To collect callers information and a voicemail, because Wendy does not actually want to talk to callers!
Here's how LazyPBX solved it for Wendy.
With LazyPBX Wendy got two phone numbers, one for the UK and one for Ireland.
Wendy connected the numbers to a menu with professional recordings giving her the image she wanted for her company.
Wendy asks customers to use the website for support but she gives the option of leaving a voicemail which she receives as an email attachement. Wendy also setup a VoIP (Voice Over IP) phone which connected into her LazyPBX cloud to give cheaper international calls.
Wendy's Phone Service Cost
Only £4.99 per month plus any outbound call costs.
Wendy pays £4.99 per month for the Irish number (there are no forwarding charges). The UK 0844 number is free with her LazyPBX account. She pays for any calls she makes with the VoIP phone she connected to the LazyPBX cloud.
Here's some other benefits for Wendy.
No forwarding charges for the Irish number.
Call tracking she can use in targeted ad campaigns.
Cheap international calls so she can talk to suppliers in China and customers in Ireland.