Example - A PBX Phone Service for Doctor Dan's Surgery
Doctor Dan runs a small practice with two other GP's. Doctor Dan's surgery is in demand at unusual times. Of course he wants to provide his patients with exceptional service, but that's tricky because of the unusual hours and nature of a surgery.
Here's the phone service Doctor Dan needs:
- A phone line in the surgery for the secretary during business hours.
- A phone line in each GPs' office.
- A call queue for when the surgery is busy.
- An after hours phone information menu so callers can select an appropriate service.
- A method to route to the GP 'on call' outside business hours.
Here's how LazyPBX solved it for Dan:
Dan had four VoIP (Voice Over IP) extension phones installed in the surgery. He connected them to LazyPBX cloud service. This gave everyone a personal extension with all the bells and whistles you'd expect from an expensive office phone solution. A call queue was added for busy times plus a phone menu for out of hours information and diversion to the 'on call' mobile.
Dan's Phone Service Cost
Here's some other benefits for Dan.
- He can change things whenever he wants with a few clicks.
- All voicemails can be cc'd to his phone and PC for review via email.
- Urgent calls can be recorded.