Example - A Phone Menu IVR for Steve's Stores

Steve runs a chain of stores and needs a contact number for every branch. Steve gets lots of calls which waste staff time, like 'what's your address' and 'what time do you close'. Steve needs a phone solution which can provide some basic store information and forward other calls to HQ.

Here's the phone service Steve needs:

  • A local number for every store.
  • A phone menu system which will provide information per store, such as opening hours etc..
  • Routing of calls to Headquarters during opening hours.
Steve needs a phone menu IVR with opening hours.

Here's how LazyPBX solved it for Steve:

With LazyPBX Steve setup a menu for each store with pre-recordings of the information that callers were asking for. Steve used a different account for each store so local managers can self manage, but he can still access everything himself through his main account.

Callflow for a phone menu IVR with opening hours

Steve's Phone Service Cost

Here's some other benefits for Steve:

  • Live call metrics for every store.
  • A web panel to change call routing 24/7.
  • A free text to speech service for quick changes (and to avoid expensive studio recording costs).

IVR Phone Menu System

We provide an easy to use online IVR phone menu service. An IVR (Interactive Voice Response) system lets callers find the right department, or information, by playing back a phone menu, then accepting a digit key press for option selection. The familiar; 'press 1 for sales, press 2 for support' is a typical example of an IVR phone menu.

  • Fast to set up and feature rich.
  • No hardware or special phones required.
  • Easy management of your IVR phone menu using a web browser 24/7, 365 days a year.
  • Upload your own sound recordings or use text-to-speech (in multiple languages) .
  • Many additional features with no extra charges; Cascaded menu's, multiple phone numbers, time of day routing, voicemail to email, SMS alerts, call screening, VoIP extensions and more.
  • Useful call analytics to track and understand calling patterns.
  • Optionally build more sophisticated IVR phone menu's using external http calls to your own web service.
  • From FREE per month

Quick Check

  • No special hardware needed
  • From FREE per month
  • Easy Web access 24/7
  • Feature rich, all inclusive
  • Sound uploads or text2speech
  • Call analytics
  • And, loads more ..
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Virtual Phone Numbers

Phone numbers you can 'wire' anywhere, using just your Web browser. Read more..

Virtual Receptionist

An easy to use online service for answering and processing your calls automatically. Read more..

Business Phone Service

A complete phone setup that will meet your needs, whether you are on your own, or a team. Read more..

VoIP Phone Extensions

They work just like any regular phone, but use a broadband connection. Read more..

PBX Phone System

A private telephone network for your business, but without expensive hardware. Read more..

IVR Phone Menu

An interactive menu lets callers find the right department, or information. Read more..