Editing User Extensions

Changing User Extension settings is a little different to other Blocks (where you double click the Block on the call flow map), instead you access configuration from the Block Library. Important: Double clicking any User Extension Blocks you have dragged to the canvas will only change the Ring Extension which just points to User Extension.

To change User Extension settings;

1. Change to Edit Mode by clicking 'Edit' on the top left of the workspace.

   

   Click 'Edit'.
2. In the Block Library to the right of the workspace click the gear icon to open up the User Extension settings dialog.

   

   Click the gear icon to open settings
3. Then the User Extension settings dialog will open. Make any changes need, then click Save

   

   Route calls to VoIP line and Save
4. Now to activate the changes you have made you will need to click 'Apply Changes'.

   

   Activate the new Extension with 'Apply Changes'.