Phone Service Features

Powerful Call Analytics

Sales Intelligence
Use advanced call tracking to discover which phone numbers lead to sales.
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Flexible Call Flows

Business Growth
Painlessly adapt as your business grows. Work from anywhere.
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Caller Satisfaction

Caller Satisfaction
Stay professional whatever your size; route calls efficiently.
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Virtual Phone Numbers

Phone numbers you can 'wire' anywhere, using just your Web browser. Read more..

Virtual Receptionist

An easy to use online service for answering and processing your calls automatically. Read more..

Business Phone Service

A complete phone setup that will meet your needs, whether you are on your own, or a team. Read more..


VoIP Phone Extensions

They work just like any regular phone, but use a broadband connection. Read more..

PBX Phone System

A private telephone network for your business, but without expensive hardware. Read more..

IVR Phone Menu

An interactive menu lets callers find the right department, or information. Read more..

Virtual Phone Numbers

We provide Virtual Phone Numbers you can forward anywhere, using just your Web browser. They work just like any landline number without being tied to a premises (callers will never know the difference).


  • We provide a single place to manage all your virtual phone numbers; we can provide you with complete UK coverage or international virtual phone numbers.
  • You may route calls from your virtual number directly to any mobile, landline or VoIP phone. You also have the option to use some of the more advanced LazyPBX features like call screening or virtual receptionist to handle your calls.
  • Having a virtual number is much more flexible than a regular phone number. Why? Because you simply have to login to our website to change where the call is received, 24/7- 365 days a year.
  • Virtual phone numbers also have more capacity, you are not limited by the number of phone lines supplied.
  • A local number costs only £4.99 per month (all features included).

Quick Check

  • Local number 4.99/mth
  • Includes FREE 0844 number
  • Answer on any phone
  • Web changes 24/7
  • No porting headaches
  • And, loads more ..
Take a free trial

Example - A Virtual Phone Number for Start-up Suzy

Suzy is starting a new business, and she really needs to keep overheads down. She's sometimes at home but often on the move. Suzy wants a dedicated business number that can follow her around.


Here's the phone service Suzy needs:

  • A low cost option.
  • A London phone number that rings her home line, then her mobile if she's out.
  • A professional work voicemail service.
  • A way to know the call is a 'work call'.
  • Suzy is happy to use her mobile or home line for making calls, she's not looking for an outbound phone line.
Suzy needs a virtual phone number and voicemail

Here's how LazyPBX solved it for Suzy:

With LazyPBX Suzy created two extensions, one for her home line and one for her mobile. Then she connected her extensions together and added a voicemail for when she can't take calls. Suzy used the 'whisper' feature to recognise a 'work call'. It took Suzy about five minutes to get set up.

Callflow for a virtual phone number and voicemail

Suzy's Phone Service Cost

Here are some other benefits for Suzy:

  • She can change things whenever she wants with a few clicks.
  • She will have no headaches, and more importantly no additional costs, if she moves her business from home to a different premises as everything is in the cloud.
  • She receives her voicemail to her email, so there's no need to dial in.

VoIP Phone Extensions

We provide free VoIP Phone Extensions. They work just like any regular phone, but use a broadband connection. That means you can use them anywhere you have Internet.


  • Make and receive phone calls. VoIP extensions work just like a regular phone.
  • We don't charge you a 'per seat' fee for adding VoIP extensions like other companies. Add as many as you want, they are free.
  • Calls between VoIP extensions are free and work just like any office phone system.
  • We support HD (High Definition) voice on VoIP phone extensions, with sound quality similar to a CD.
  • VoIP phone extensions can be moved around, use them in any location, wherever there is broadband.
  • Get the benefit of cheaper calls.
  • From FREE per month

Quick Check

  • Works like a regular phone
  • From FREE per month
  • HD quality
  • Use anywhere
  • Cheaper calls
  • And, loads more ..
Take a free trial
Henry needs a VoIP phone with call forwarding.

Example - A VoIP Phone for Henry's Home Office

Henry works from his home office. He needs to make and receive calls occasionally for work, but doesn't want to give out his personal landline or mobile phone number. Besides, it wouldn't look professional if the kids were answering the phone!


Here's the phone service Henry needs:

  • A phone line in his home office.
  • Forwarding to his mobile when he's out.
  • No disturbances after 6pm.

Here's how LazyPBX solved it for Henry:

Henry bought himself a VoIP (Voice Over IP) telephone for his home office, then set it up as a LazyPBX extension. Henry set his extension so any missed calls would forward to his mobile. He then used a time switch brick to deal with calls after 6pm.

Callflow for a VoIP phone with call forwarding in a home office

Henry's Phone Service Cost

Here's some other benefits for Henry.

  • He can change things whenever he wants with a few clicks.
  • He doesn't need to pay any line rental.
  • He gets low cost calls.

Follow-me Phone Numbers

We provide an easy-to-use online follow-me phone number service. A follow-me phone number can be tailored to locate the most suitable person to accept a call. Follow-me phone numbers are a great way for small businesses to increase caller satisfaction.


  • Fast to set up and feature rich.
  • No hardware or special phones required.
  • Easy management of your follow-me phone numbers using a web browser 24/7, 365 days a year.
  • Many additional features with no extra charges; multiple virtual phone numbers, time of day routing, voicemail to email, SMS alerts, call screening, VoIP extensions and more.
  • Free smart phone app for call path switching.
  • Useful call analytics to track and understand calling patterns.
  • Lots of options to extend your follow-me numbers into a more sophisticated phone service.
  • From FREE per month.

Quick Check

  • No special hardware needed
  • From FREE per month
  • Easy Web access 24/7
  • Feature rich, all inclusive
  • Free smart phone app
  • Call analytics
  • And, loads more ..
Take a free trial

Example - A Follow-Me Phone Service for Pete & Paul's Plumbing

Pete runs a plumbing business with his brother Paul. He wants a local enquiry number but runs the business from his van. Pete and Paul are often stuck under sinks so can't take calls. Pete knows it's not good to miss calls because new customers just move on to the next plumber.


Here's the phone service Pete needs.

  • A local phone number.
  • A more professional image.
  • A way of reaching either his or Paul's mobile (whoever is available) .
  • A way for both to collect information & voicemails from missed calls.
  • A way to prioritise emergency calls .
Pete needs a virtual local number with follow-me and voicemail.

Here's how LazyPBX solved it for Pete.

With LazyPBX Pete added a local London number for the business so callers didn't need to use his mobile number any more. A phone menu was connected to prioritise calls (press '2' for emergencies) and give the company a more professional image. All calls will try Pete's mobile, then move on to Paul's if Pete does not pick up unless it's outside business hours. Any missed calls will go to a professional voicemail which both Pete and Paul receive as an email attachment.

Callflow for a virtual local number with follow-me and voicemail

Pete's Phone Service Cost

Here's some other benefits for Pete & Paul.

  • They run a flyer with a dedicated tracked phone number so they can measure flyer performance.
  • They can use a phone app to switch who's 'on call' for emergencies.

Business Phone Service

We provide an easy to use business phone service. Whether you are a sole trader, partnership or a small business LazyPBX will meet all your needs. With a user friendly Web control panel the system can be tailored exactly to your requirements.


  • Simpler and more cost effective than installing an on-site business phone system.
  • Easy management of your phone service using a web browser 24/7, 365 days a year
  • We don't charge you a 'per seat' fee for adding extensions like other companies. Add as many as you want, they are free.
  • Calls between extensions are free and work just like any office phone system.
  • We support HD (High Definition) voice on phone extensions, with sound quality similar to a CD.
  • Because it's in the cloud, phone extensions can be wherever there is broadband. Perfect for dispersed teams.
  • From FREE per month

Quick Check

  • Tailored phone service
  • From FREE per month
  • Easy Web access 24/7
  • No 'per seat' fee
  • HD quality
  • Use anywhere
  • And, loads more ..
Take a free trial
Sally needs a business VoIP phone service for her office

Example - A Business Phone Service for Sally's Small Office

Sally runs a small office with 4 staff and needs a business phone system with an extension for everyone. Sally wants to be able to do all the things you can do in a big firm like 'hold calls', 'transfer calls' etc..


Here's the phone service Sally needs:

  • An office phone number for reception.
  • A direct phone number for her which can reach her mobile when she's out.
  • 5 desk phones in the office.

Here's how LazyPBX solved it for Sally:

Sally installed five VoIP (Voice Over IP) phones in her office and connected them to the LazyPBX cloud. The phones work like any big office phone solution, with call hold and transfer etc.. She has 2 London numbers, one directly to her extension, the other for reception which pages a group of extensions in the office.

Callflow for an office business phone service with VoIP phones

Sally's Phone Service Cost

Here's some other benefits for Sally.

  • Cheaper calls.
  • One of her staff works part time from home, she brings her desk phone home and it works as if it's in the office.
  • Adding new staff extensions does not cost her anything.

PBX Phone System

We provide an easy to use cloud PBX phone service. A PBX is the private telephone network you would normally find in an office environment. A cloud PBX uses the Internet instead of on-site hardware, this reduces the cost and complexity of installation and management.


  • A cloud PBX is simpler and more cost effective than an on-site PBX.
  • Easy management of your PBX phone network using a web browser 24/7, 365 days a year
  • We don't charge you a 'per seat' fee for adding extensions like other companies. Add as many as you want, they are free.
  • Calls between extensions are free and work just like any office phone system.
  • We support HD (High Definition) voice on phone extensions, with sound quality similar to a CD.
  • Because it's in the cloud, phone extensions can be wherever there is broadband. Perfect for dispersed teams.
  • From FREE per month

Quick Check

  • Simpler than an on-site PBX
  • From FREE per month
  • Easy Web access 24/7
  • No 'per seat' fee
  • HD quality
  • Use anywhere
  • And, loads more ..
Take a free trial

Example - A PBX Phone Service for Doctor Dan's Surgery

Doctor Dan runs a small practice with two other GP's. Doctor Dan's surgery is in demand at unusual times. Of course he wants to provide his patients with exceptional service, but that's tricky because of the unusual hours and nature of a surgery.


Here's the phone service Doctor Dan needs:

  • A phone line in the surgery for the secretary during business hours.
  • A phone line in each GPs' office.
  • A call queue for when the surgery is busy.
  • An after hours phone information menu so callers can select an appropriate service.
  • A method to route to the GP 'on call' outside business hours.
Dan needs a cloud PBX phone service with call queuing

Here's how LazyPBX solved it for Dan:

Dan had four VoIP (Voice Over IP) extension phones installed in the surgery. He connected them to LazyPBX cloud service. This gave everyone a personal extension with all the bells and whistles you'd expect from an expensive office phone solution. A call queue was added for busy times plus a phone menu for out of hours information and diversion to the 'on call' mobile.

Callflow for a cloud PBX phone service with call queuing

Dan's Phone Service Cost

Here's some other benefits for Dan.

  • He can change things whenever he wants with a few clicks.
  • All voicemails can be cc'd to his phone and PC for review via email.
  • Urgent calls can be recorded.

Virtual Receptionist

We provide an easy to use online Virtual Receptionist (or Auto-Attendant service). A Virtual Receptionist is an automated system for answering and processing your calls automatically (not to be confused with a LIVE virtual receptionists, which is a real person). Typically an Auto-Attendant will use IVR menus, time of day routing and call distribution techniques to route a caller correctly.


  • Fast to set up and feature rich.
  • No hardware or special phones required.
  • Easy management of your IVR phone menu using a web browser 24/7, 365 days a year.
  • Upload your own sound recordings or use text-to-speech (in multiple languages) .
  • Many additional features with no extra charges; Cascaded menu's, multiple phone numbers, time of day routing, voicemail to email, SMS alerts, call screening, VoIP extensions and more.
  • Useful call analytics to track and understand calling patterns.
  • Optionally build more sophisticated IVR phone menu's using external http calls to your own web service.
  • From FREE per month

Quick Check

  • No special hardware needed
  • From FREE per month
  • Easy Web access 24/7
  • Feature rich, all inclusive
  • Sound uploads or text2speech
  • Call analytics
  • And, loads more ..
Take a free trial
Wendy needs virtual phone numbers with auto-attendant.

Example - A Virtual Receptionist for Wendy's Webshop

Wendy has a website where she sells garden gnomes in the UK and Republic of Ireland. Wendy knows the web is a wary place to shop; she wants to put a contact number on her website to increase buyer confidence.


Here's the phone service Wendy needs.

  • A phone number in the UK and Ireland.
  • A phone menu system that helps callers find what they want (press 1 for returns etc..)
  • To collect callers information and a voicemail, because Wendy does not actually want to talk to callers!

Here's how LazyPBX solved it for Wendy.

With LazyPBX Wendy got two phone numbers, one for the UK and one for Ireland. Wendy connected the numbers to a menu with professional recordings giving her the image she wanted for her company. Wendy asks customers to use the website for support but she gives the option of leaving a voicemail which she receives as an email attachement. Wendy also setup a VoIP (Voice Over IP) phone which connected into her LazyPBX cloud to give cheaper international calls.

Callflow for virtual phone numbers with auto-attendant

Wendy's Phone Service Cost

Here's some other benefits for Wendy.

  • No forwarding charges for the Irish number.
  • Call tracking she can use in targeted ad campaigns.
  • Cheap international calls so she can talk to suppliers in China and customers in Ireland.

IVR Phone Menu System

We provide an easy to use online IVR phone menu service. An IVR (Interactive Voice Response) system lets callers find the right department, or information, by playing back a phone menu, then accepting a digit key press for option selection. The familiar; 'press 1 for sales, press 2 for support' is a typical example of an IVR phone menu.


  • Fast to set up and feature rich.
  • No hardware or special phones required.
  • Easy management of your IVR phone menu using a web browser 24/7, 365 days a year.
  • Upload your own sound recordings or use text-to-speech (in multiple languages) .
  • Many additional features with no extra charges; Cascaded menu's, multiple phone numbers, time of day routing, voicemail to email, SMS alerts, call screening, VoIP extensions and more.
  • Useful call analytics to track and understand calling patterns.
  • Optionally build more sophisticated IVR phone menu's using external http calls to your own web service.
  • From FREE per month

Quick Check

  • No special hardware needed
  • From FREE per month
  • Easy Web access 24/7
  • Feature rich, all inclusive
  • Sound uploads or text2speech
  • Call analytics
  • And, loads more ..
Take a free trial

Example - A Phone Menu IVR for Steve's Stores

Steve runs a chain of stores and needs a contact number for every branch. Steve gets lots of calls which waste staff time, like 'what's your address' and 'what time do you close'. Steve needs a phone solution which can provide some basic store information and forward other calls to HQ.


Here's the phone service Steve needs:

  • A local number for every store.
  • A phone menu system which will provide information per store, such as opening hours etc..
  • Routing of calls to Headquarters during opening hours.
Steve needs a phone menu IVR with opening hours.

Here's how LazyPBX solved it for Steve:

With LazyPBX Steve setup a menu for each store with pre-recordings of the information that callers were asking for. Steve used a different account for each store so local managers can self manage, but he can still access everything himself through his main account.

Callflow for a phone menu IVR with opening hours

Steve's Phone Service Cost

Here's some other benefits for Steve:

  • Live call metrics for every store.
  • A web panel to change call routing 24/7.
  • A free text to speech service for quick changes (and to avoid expensive studio recording costs).

Powerful Call Analytics

Because you run a business you understand the importance of metrics to optimise your sales process. LazyPBX turns your phone system into a valuable data mine. From simple overviews of call volume, to detailed recording of which option was selected on your phone menus.

Here's a typical example. Publishing unique phone numbers to facilitate ad. campaign tracking. This simple method let's you measure the volume of enquiries that result from each campaign you run.


Call analytics.

Whatever the data you want to measure, LazyPBXs' flexible implementation of call analytics will work for you.

LazyPBX provides call analytics anywhere you need it. Counters are automatically collected for every phone number and additional counters can be included wherever you wish, using our simple 'snap and build' technology. The result is beautiful, simple call graphs with powerful comparative analysis displaying data from anywhere in your calls flow.

Sales intelligence from call analytics

Flexible Call Flows

Whether you are a garage startup or a mature business LazyPBX can work for you. It's a phone system designed to grow and adapt with your business. LazyPBX offers flexible 'on demand' pricing and uses a unique 'snap and build' technology. This makes it simple to adapt to your changing needs.

Here's a typical example. Increased marketing leads to extra sales calls and your staff can't get to every call. With LazyPBX call queuing is added by simply dropping a new CallQ feature block onto the sales line. Problem solved! (and it only took 5 minutes).


call flows.

Whatever the changes you require LazyPBXs' flexible 'snap and build' technology will work for you.

To grow LazyPBX you simply drag'n'drop the new features, phone numbers or extensions you need onto your workspace, then plug them together. In comparison, other systems either use programming languages, or multi-page forms for configuration which leads to 'configuration confusion'. Using LazyPBX, the simple and powerful method of 'snap and build' means you visually design your call flow using intuition. The result is a simple call diagram and you only need to configure what you require, and even better, you only to pay for what you need.

Build flexible call flows

Caller Satisfaction

LazyPBX provides all the tools you need to effectively manage your customer calls. It's hard to manage your phone lines when you are a growing business, whatever your size, but poor phone service results in lost business. With LazyPBX you can quickly adapt to demands with services like priority handling, call queueing, call hunting and phone menu's.

Here's a typical example; You want to separate 'potential customers' from 'existing customers'. With LazyPBX a phone menu is added by simply dropping a Menu feature block onto the sales line. Problem solved! (and it only took 5 minutes).


custom call flows.

However you want to improve your customer call management, LazyPBXs' flexible features will work for you.

LazyPBX is unique because it's 'snap and build' technology can simply manage your inbound calls the way YOU want. You can even link lazyPBX to your own customer relationship tools using straightforward web design methods. The result is efficient, measured call processing for your business lines, which is easy to manage, keeping you and your customers happy.

Intelligent call routing

Call Screening

Filter or prioritise calls based on received caller-id. Read more..

Call Tracking

Use powerful call analytics to track what callers are doing. Read more..

Call Whisper

Pre-announce calls to your staff using 'whisper'. Read more..


Auto Attendant

Re-direct callers without the use of an operator or assistant. Read more..

Business Call Forwarding

Perfect for simple tasks like call forwarding. Read more..

Call Center Contact

Track and process calls for outsourced contact centers. Read more..


Hosted PBX / Virtual PBX

You don't need hardware to have PBX features. Read more..

IVR Call Application

Quickly build phone menus to enhance customer experience. Read more..

Line Hunting

Make sure your customers can reach someone. Read more..


Numbers for Business

Get as many numbers for your business as you need. Read more..

Virtual Switchboard

Connect callers to the right person without an operator. Read more..

SOHO Phone System

A perfect call solution for running any small/home offices. Read more..


UK Numbers

Have as many UK numbers for your business as you like. Read more..

Worldwide Numbers

Easily manage numbers from over 50 countries. Read more..

Virtual Extensions

Quickly turn ANY phone into a PBX extension. Read more..


Virtual Receptionist

Connect callers to the right person without an operator. Read more..

Virtual Voicemail

Receive voicemails via email without needing a phone. Read more..

Virtual Call Center

Setup your very own call centre in just a minutes. Read more..