Example - A Virtual Phone Number for Start-up Suzy
Suzy is starting a new business, and she really needs to keep overheads down. She's sometimes at home but often on the move. Suzy wants a dedicated business number that can follow her around.
Here's the phone service Suzy needs:
A low cost option.
A London phone number that rings her home line, then her mobile if she's out.
A professional work voicemail service.
A way to know the call is a 'work call'.
Suzy is happy to use her mobile or home line for making calls, she's not looking for an outbound phone line.
Here's how LazyPBX solved it for Suzy:
With LazyPBX Suzy created two extensions, one for her home line and one for her mobile.
Then she connected her extensions together and added a voicemail for when she can't take calls.
Suzy used the 'whisper' feature to recognise a 'work call'.
It took Suzy about five minutes to get set up.
Suzy's Phone Service Cost
£4.99 monthly, plus her call forwarding costs.
Suzys' LazyPBX account is free, she adds a London 0203 number for £4.99 monthly. Whenever a call is forwarded to her home line or mobile she is charged a small per minute fee.
She can change things whenever she wants with a few clicks.
She will have no headaches, and more importantly no additional costs, if she moves her business from home to a different premises as everything is in the cloud.
She receives her voicemail to her email, so there's no need to dial in.
Example - A VoIP Phone for Henry's Home Office
Henry works from his home office. He needs to make and receive calls occasionally for work, but doesn't want to give out his personal landline or mobile phone number. Besides, it wouldn't look professional if the kids were answering the phone!
Here's the phone service Henry needs:
A phone line in his home office.
Forwarding to his mobile when he's out.
No disturbances after 6pm.
Here's how LazyPBX solved it for Henry:
Henry bought himself a VoIP (Voice Over IP) telephone for his home office, then set it up as a LazyPBX extension.
Henry set his extension so any missed calls would forward to his mobile.
He then used a time switch brick to deal with calls after 6pm.
Henry's Phone Service Cost
Only £4.99 per month plus any call costs.
There's no cost for the LazyPBX account or VoIP line. £4.99 per month is for the London number. Henry pays for any outbound calls, that includes calls forwarded to his mobile.
He can change things whenever he wants with a few clicks.
He doesn't need to pay any line rental.
He gets low cost calls.
Example - A Follow-Me Phone Service for Pete & Paul's Plumbing
Pete runs a plumbing business with his brother Paul. He wants a local enquiry number but runs the business from his van. Pete and Paul are often stuck under sinks so can't take calls. Pete knows it's not good to miss calls because new customers just move on to the next plumber.
Here's the phone service Pete needs.
A local phone number.
A more professional image.
A way of reaching either his or Paul's mobile (whoever is available) .
A way for both to collect information & voicemails from missed calls.
A way to prioritise emergency calls .
Here's how LazyPBX solved it for Pete.
With LazyPBX Pete added a local London number for the business so callers didn't need to use his mobile number any more.
A phone menu was connected to prioritise calls (press '2' for emergencies) and give the company a more professional image.
All calls will try Pete's mobile, then move on to Paul's if Pete does not pick up unless it's outside business hours. Any missed calls will go to a professional voicemail which both Pete and Paul receive as an email attachment.
Pete's Phone Service Cost
Only £9.98 per month plus any call forwarding costs.
That's £4.99 per month for the London number (the 0844 number is free) and £4.99 for the LazyPBX service with 2 channel capacity. They pay a per minute fee if calls are forwarded to their mobiles.
They run a flyer with a dedicated tracked phone number so they can measure flyer performance.
They can use a phone app to switch who's 'on call' for emergencies.
Example - A Business Phone Service for Sally's Small Office
Sally runs a small office with 4 staff and needs a business phone system with an extension for everyone.
Sally wants to be able to do all the things you can do in a big firm like 'hold calls', 'transfer calls' etc..
Here's the phone service Sally needs:
An office phone number for reception.
A direct phone number for her which can reach her mobile when she's out.
5 desk phones in the office.
Here's how LazyPBX solved it for Sally:
Sally installed five VoIP (Voice Over IP) phones in her office and connected them to the LazyPBX cloud.
The phones work like any big office phone solution, with call hold and transfer etc..
She has 2 London numbers, one directly to her extension, the other for reception which pages a group of extensions in the office.
Sally's Phone Service Cost
Only £25.96 per month with 30 mins free calling every day.
That's £9.98 per month for the 2 London numbers and £15.98 for LazyPBX with 2 channel capacity and 30 mins free calling per day to landlines. Sally pays for any calls which fall outside the bundle.
One of her staff works part time from home, she brings her desk phone home and it works as if it's in the office.
Adding new staff extensions does not cost her anything.
Example - A PBX Phone Service for Doctor Dan's Surgery
Doctor Dan runs a small practice with two other GP's. Doctor Dan's surgery is in demand at unusual times. Of course he wants to provide his patients with exceptional service, but that's tricky because of the unusual hours and nature of a surgery.
Here's the phone service Doctor Dan needs:
A phone line in the surgery for the secretary during business hours.
A phone line in each GPs' office.
A call queue for when the surgery is busy.
An after hours phone information menu so callers can select an appropriate service.
A method to route to the GP 'on call' outside business hours.
Here's how LazyPBX solved it for Dan:
Dan had four VoIP (Voice Over IP) extension phones installed in the surgery. He connected them to LazyPBX cloud service.
This gave everyone a personal extension with all the bells and whistles you'd expect from an expensive office phone solution.
A call queue was added for busy times plus a phone menu for out of hours information and diversion to the 'on call' mobile.
Dan's Phone Service Cost
Only £20.97 per month which includes 30mins of free calls every day.
Thats £4.99 per month for the London number, and £15.98 per month for LazyPBX increased call capacity with 30 minutes of free national calls every day. Dan pays for all mobile calls and calls outside the 30 minutes bundle.
He can change things whenever he wants with a few clicks.
All voicemails can be cc'd to his phone and PC for review via email.
Urgent calls can be recorded.
Example - A Virtual Receptionist for Wendy's Webshop
Wendy has a website where she sells garden gnomes in the UK and Republic of Ireland. Wendy knows the web is a wary place to shop; she wants to put a contact number on her website to increase buyer confidence.
Here's the phone service Wendy needs.
A phone number in the UK and Ireland.
A phone menu system that helps callers find what they want (press 1 for returns etc..)
To collect callers information and a voicemail, because Wendy does not actually want to talk to callers!
Here's how LazyPBX solved it for Wendy.
With LazyPBX Wendy got two phone numbers, one for the UK and one for Ireland.
Wendy connected the numbers to a menu with professional recordings giving her the image she wanted for her company.
Wendy asks customers to use the website for support but she gives the option of leaving a voicemail which she receives as an email attachement. Wendy also setup a VoIP (Voice Over IP) phone which connected into her LazyPBX cloud to give cheaper international calls.
Wendy's Phone Service Cost
Only £4.99 per month plus any outbound call costs.
Wendy pays £4.99 per month for the Irish number (there are no forwarding charges). The UK 0844 number is free with her LazyPBX account. She pays for any calls she makes with the VoIP phone she connected to the LazyPBX cloud.
Here's some other benefits for Wendy.
No forwarding charges for the Irish number.
Call tracking she can use in targeted ad campaigns.
Cheap international calls so she can talk to suppliers in China and customers in Ireland.
Example - A Phone Menu IVR for Steve's Stores
Steve runs a chain of stores and needs a contact number for every branch. Steve gets lots of calls which waste staff time, like 'what's your address' and 'what time do you close'. Steve needs a phone solution which can provide some basic store information and forward other calls to HQ.
Here's the phone service Steve needs:
A local number for every store.
A phone menu system which will provide information per store, such as opening hours etc..
Routing of calls to Headquarters during opening hours.
Here's how LazyPBX solved it for Steve:
With LazyPBX Steve setup a menu for each store with pre-recordings of the information that callers were asking for.
Steve used a different account for each store so local managers can self manage, but he can still access everything himself through his main account.
Steve's Phone Service Cost
Only £4.99 per month plus call forwarding costs (per store)
Per store Steve pays £4.99 per month for the local number and then less than 1p per minute for forwarding to HQ.