A Quick Guide to Never Missing Another Business Call

Being a business owner can be a wild ride, with phone calls coming in left, right, and center. It’s like a never-ending game of phone tag, and sometimes it can feel like you’re on the losing side. That’s where LazyPBX swoops in to save the day! Our virtual phone system is here to make your life easier, helping small businesses keep up with the pace of incoming calls while still juggling a busy schedule. So, let’s dive into this blog post and discover how you can use LazyPBX to never miss another business call again!

1. Use Call Forwarding

One of LazyPBX’s most used features is call forwarding – and it’s no surprise why. With call forwarding, you can route calls to your mobile or  VoIP phone if you’re not available to answer at your desk. This way, you can take calls on the go and ensure that you never miss an important call. To set up call forwarding in LazyPBX, simply connect your number to a DivertCall block (to divert to a regular mobile) or Extension block (to divert to a VoIP line).

2. Enable Voicemail-to-Email

Another classic LazyPBX feature is voicemail-to-email. With this feature, voicemails left on your phone are automatically sent to your email inbox, along with the caller’s number. This way, you can quickly and easily review your messages, even if you’re unable to take a call in real-time. To enable voicemail-to-email in LazyPBX, just add a VoiceEmail block to your setup.


If you really want to start automating your call management, LazyPBX’s phone menus are the way to go. Callers are greeted with a recorded message that prompts them to select the department or person they’d like to reach. This way, callers can be quickly and efficiently routed to the appropriate party, without the need for a live operator. To set up a phone menu in LazyPBX, simply add a Menu block to your workspace and record a custom message for your business (eg. ‘ Welcome to Harry’s Hairdressers! Press 1 to Book an Appointment or Press 2 to Hear our Prices).

4. Set Up Multiple Phone Lines

Another way to ensure that you never miss a call is to set up multiple phone lines for your business. This way, you can ensure that calls are always answered, even if one line is busy or unavailable. You can also use different phone lines for different purposes, such as one line for sales calls and another for customer service. To set up multiple phone lines in LazyPBX, just log into your account and order a new virtual number. A local number only costs £4.99 a month!

5. Use Call QUEUING

If you find yourself missing calls because you were on a different call at the time, then you need to set up a Call Queue. This great feature holds callers in a queue until you are available to speak with them, and it will even let them know which number they are in the queue. To enable this, all you have to do is add a CallQ block to your set up and make sure you upgrade your account to support multiple call channels. The more call channels you have, the more callers can be held in the queue at once.

So there you have it, folks! With LazyPBX by your side, you can finally say goodbye to the chaos of missed calls and hello to a whole new world of business productivity. By utilizing call forwarding, voicemail-to-email, automated attendants, multiple phone lines, and call queuing, you can stay connected to your clients and customers like never before.

Don’t have a LazyPBX account yet? Check out our FREE Trial and test out all these features free of charge!

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