Example - A Follow-Me Phone Service for Pete & Paul's Plumbing

Pete runs a plumbing business with his brother Paul. He wants a local enquiry number but runs the business from his van. Pete and Paul are often stuck under sinks so can't take calls. Pete knows it's not good to miss calls because new customers just move on to the next plumber.


Here's the phone service Pete needs.

  • A local phone number.
  • A more professional image.
  • A way of reaching either his or Paul's mobile (whoever is available) .
  • A way for both to collect information & voicemails from missed calls.
  • A way to prioritise emergency calls .
Pete needs a virtual local number with follow-me and voicemail.

Here's how LazyPBX solved it for Pete.

With LazyPBX Pete added a local London number for the business so callers didn't need to use his mobile number any more. A phone menu was connected to prioritise calls (press '2' for emergencies) and give the company a more professional image. All calls will try Pete's mobile, then move on to Paul's if Pete does not pick up unless it's outside business hours. Any missed calls will go to a professional voicemail which both Pete and Paul receive as an email attachment.

Callflow for a virtual local number with follow-me and voicemail

Pete's Phone Service Cost

Here's some other benefits for Pete & Paul.

  • They run a flyer with a dedicated tracked phone number so they can measure flyer performance.
  • They can use a phone app to switch who's 'on call' for emergencies.

Follow-me Phone Numbers

We provide an easy-to-use online follow-me phone number service. A follow-me phone number can be tailored to locate the most suitable person to accept a call. Follow-me phone numbers are a great way for small businesses to increase caller satisfaction.


  • Fast to set up and feature rich.
  • No hardware or special phones required.
  • Easy management of your follow-me phone numbers using a web browser 24/7, 365 days a year.
  • Many additional features with no extra charges; multiple virtual phone numbers, time of day routing, voicemail to email, SMS alerts, call screening, VoIP extensions and more.
  • Free smart phone app for call path switching.
  • Useful call analytics to track and understand calling patterns.
  • Lots of options to extend your follow-me numbers into a more sophisticated phone service.
  • From FREE per month.

Quick Check

  • No special hardware needed
  • From FREE per month
  • Easy Web access 24/7
  • Feature rich, all inclusive
  • Free smart phone app
  • Call analytics
  • And, loads more ..
Take a free trial

Virtual Phone Numbers

Phone numbers you can 'wire' anywhere, using just your Web browser. Read more..

Virtual Receptionist

An easy to use online service for answering and processing your calls automatically. Read more..

Business Phone Service

A complete phone setup that will meet your needs, whether you are on your own, or a team. Read more..


VoIP Phone Extensions

They work just like any regular phone, but use a broadband connection. Read more..

PBX Phone System

A private telephone network for your business, but without expensive hardware. Read more..

IVR Phone Menu

An interactive menu lets callers find the right department, or information. Read more..