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New Divert Call feature block

 We have added a new feature block Divert Call to facilitate simple diverts.

Sometimes you just want a ‘quick divert’ and using the User Extension block can be overkill, to facilitate this we’ve added the Divert Call block.  The block is quick to configure, it only requires you add the phone number you will divert to. In this case illustrated below when the number +35312345679 is called the mobile phone configured in Call Divert block will ring.

 

More information can be found in the documentation here.

 

pay4phone.com on your card statements

pay4phone.com

New description on card transaction statement.

Please be aware of the following change on your card statements. When a charge is processed for lazyPBX the business name description that now appears on the card statement will be WWW.PAY4PHONE.COM.

Pay4phone.com is a business name of Red Squared Ltd, which provides the service LazyPBX.

 

Goodbye plans, hello Elastic Pricing…

Our first big change in 2017 is scrapping our regular plans (free,seed,grow) for Elastic Pricing, we are positive you will find this much more straigthforward. 

Customers told us choosing a ‘plan’ was not flexible enough so we’ve listened and moved to an elastic model. The concept is simple, you want more call handling capacity, you pay more – you need less, you pay less.  Everyone gets all the features and extensions are free.

We have also introduced optional free call bundles which makes managing your monthly costs more straightforward.

A good analogy is to imagine your phone system as a hardware unit which needs a telephone cable for each call in or out.  Adjusting capacity is like adding or removing cables, but the cables are virtually managed by dragging a slide bar in your browser. Note that call capacity is calls in and out, calls between extensions or the number of extensions you can have are not affected.

Changing your capacity is simple, you just slide ‘channels’ up or down and the price goes up or down.  Like this..

 

Here’s answers to some questions we think you might have:

I am on now plan x, what changes for my account ?

Nothing (unless you want to), you remain on your existing plan until you decide to switch.

How do I change to elastic pricing ?

There is a new page called ‘supplements’, select that from the main menu. Once you ‘apply changes’ on the call capacity page you will be on ‘elastic pricing’.

capacity_menu

How much does it cost ?

£4.99 per extra channel per month, the first channel is free.  When you adjust capacity the new price will be displayed. 

What exactly is a channel ?

An active call takes up one channel, however channels are measured separately for inbound and outbound calls (nice!). For example if you have capacity set to 2, then you can have 2 active calls in and 2 active calls out at the same time (4 calls). Note that call forwarding would fully use 1 channel as there is an inbound leg and an outbound leg.

How do I know how many channels I need ?

You need to predict what the maximum number of active calls will be at your busiest time, either inbound or outbound.  For example if you mainly receive calls and you expect to have 10 incoming calls at the same time then the capacity should be set to 10.  Note that calls that are on hold or waiting in a call queue will use up a channel.

Note that if your inbound channels are exceeding you will automatically get congestion graphing in call analytics.

congestion

How do I know how many channels I currently have ?

You can see this at the top right of the PBX manager.

current_channelsWhat call bundles are available and what are the costs

see our pricing page

 

28/09/2016 – Outage on number routing

Our carrier partner for UK numbering suffered an outage this morning from approximately 10am to 12am. This affected all calls inbound calls to the UK numbers we provide and some outbound calls were affected. This is a large operator using carrier grade equipment, outages are rare. The cause is currently under investigation a full report will be issued and we will pass on the findings.

We apologise for any inconvenience this has caused.
We will post more details here when we have them.

Update 29/09/2016 – Carrier Incident Update (note this refers to the carrier infrastructure, not our infrastructure)

Total Length of outage2 hours 53 Minutes

“At approximately 08:45 on 28/09/2016 there were reports of significant issues within our voice infrastructure which resulted in the loss of services across multiple voice platforms, including our own Service Desk telephony solution which impacted our ability to receive calls from Customers or to proactively call out.

**Carrier** initiated troubleshooting activities and discovered that our Voice Session Border Controllers (SBC’s) could not perform the required lookup activities against one of our resilient lookup servers.

This server was not immediately removed from the pool as it was still accepting network traffic and overall looked to be responsive. However, the process that controls the lookup server was not responding.

As the lookup server was unavailable there was a resultant backlog of calls which caused our SBC’s to hit connection limits.

This was escalated to the 3rd line systems team who upon extensive diagnosis discovered the failed process within the lookup cluster and restarted the failed process, at which point the backlog cleared and normal service resumed.

We have escalated this software fault with our 3rd party software vendor and are working on monitoring improvements to allow us to detect and respond to this type of failure more efficiently in future.

We continue to monitor the environment. The incident will not be set to resolved until such time as we are satisfied with the responses of our software vendor, and **Carrier** have conducted a full architectural review.

Sincere apologies for the disruption this has caused you.”

New User Extensions – includes VoIP support with dialing out.

We’ve replaced the old Extensions Block with “User Extensions”. Our goal was to make Extensions re-usable and add support for attaching VoIP desk phones (yes, you can now make calls directly from your PBX phone).

Each User Extension features:

  • A three digit extension code which can be used for in-call transfer or calls between extensions.
  • A VoIP line to which a SIP compatible desk phone may be attached for making and receiving calls.
  • A Phone line which is used to answer calls on regular phones such as a mobile or landline (call transfer is supported but you can’t originate calls).
  • Personal Voicemail which is delivered any email address.

There’s no need to make any changes to your current configuration, existing Extension Blocks will continue to work. However the process for adding new Extensions has changed.  See the user guide for getting started with User Extensions here.

User Extensions are easy to use. Simply add them, then drag them to the call flow on the canvas.

Adding User Extensions

Adding User Extensions

Coming with user extension is the ability to add a call whisper.  The call whisper feature allows users to answer calls in the most appropriate way.

Adding Call Whisper to a call

Read more about using User Extensions 

 

CallSwitch app now available on google play store.

CallSwitch app - remote control from your android phone

CallSwitch app now available on google play

The CallSwitch Android app is now available on google play.

With the CallSwitch app you can remotely switch a call path.

Imagine your office phone number needs to be quickly re-routed because the phone lines are down OR you have a single support number which routes to a staff member on call OR you change location for work irregularly… These are example scenario’s where CallSwitch is invaluable.

How it works ? – Simply build a CallSwitch into the ‘call flow’ at LazyPBX.com clound phone service, then switch the call routing on demand from your android phone.

You will need a lazypbx.com account to use the app.

  • Free, quick to install, no advertising.
  • Requires an account at lazypbx.com to work.
  • Simple configuration using QR code scan to attach the app to the cloud phone service.
  • App supports multiple ‘switches’

Get it at play store

Improved inline feedback for parameter settings….(may require a cache clear)

We’re constantly trying to make the graphical PBX manager more ‘user friendly’.  We’ve now replaced the old (rather technical) pop-up with some inline feedback on the parameter settings.  If you don’t see these or have problems with forms not validating please clear your browsers javascript cache.

feedback for incorrect parameter settings.

We’ve improved form feedback for incorrect parameter settings.

 

New CallSwitch block with Android app.

 We’ve got a new feature block CallSwitch which lets you switch call routing from your smart phone or tablet.

This handy app can be used in a number of scenarios, here’s some ideas;

  • ‘On call’ routing. Users can use the app to switch call routing to the person or people who are on call.
  • ‘Availability’ routing. An individual can control call routing when they are available.
  • ‘Office hours’ routing. If you have flexible office hours you can use this handy app to switch calls when you leave the office.

Currently the app is only available for Android phones as an .apk download (direct download, not in Google play store).

 

CallSwitch smart phone app changing to 'open'

CallSwitch smart phone app changing to ‘open’

CallSwitch smart phone app changing to 'closed'

CallSwitch smart phone app changing to ‘closed’

More details of the feature and installation can be on our documentation page

We’ve added new ‘Call Distribution’ feature.

To help spread your calls more efficiently we’ve introduced a new ‘Call Distribution’ Block.

The block Distribute will distribute a call to one of it’s outputs based on a pre-set method. Two methods for output selection are provided Round Robin and Random. Random will randomly choose an output.

Fig: Using Call Distibution

Using Call Distibution

You can read more in Documentation

 

Live TimeSwitch Information

The browser will now display live state’ for TimeSwitch blocks.

Live 'state' information on TimeSwitch Blocks

Live ‘state’ information on TimeSwitch Blocks

This is done in two ways

  • (i)Icon change (see pointer for direction of call flow)
  • (ii) a hover when you place the mouse cursor over the block.

Note this is only shown in ‘view mode’, not while editing the call map.

This is the first of step of making LazyPBX more interactive, we hope you like it.  There’s more coming…enjoy.